Please read these terms and conditions carefully. By using the services of Rob Neylan Decor, you are entering into a contract with us and agreeing to the following terms and conditions. ‘We’, ‘us’ and ‘our’ means Rob Neylan Decor. ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person who requested our services and enters this contract. ‘Works’, ‘tasks’ or ‘services’ means any undertaking to be performed as agreed between Rob Neylan Decor and the client.
1. Quote: The agreed final quote represents a written contract for the exact work to be completed at the price quoted, and is subject to the following:
1.1. Any agreement made verbally is not covered by the contract unless it has been written into the contract.
1.2. The agreement is made between Rob Neylan Decor and the client. The client is identified as the person who requested the quotation.
1.3. Rob Neylan Decor will not enter any dialogue, accept any requests, or communicate in any way with any party other than the client, except where the client has provided written permission that allows them to do so and evidence of this must be provided prior to the start of any works.
1.4. Any quote or estimate is subject to revision of labour and/or materials if there are any changes to the nature or extent of the requested work. The acceptance of the quote, electronically or by any other means signifies a full agreement and commitment to these terms and conditions.
1.5. It is incumbent upon you, the client, to check your quotation carefully prior to entering a contract with Rob Neylan Decor.
2. Scope of Works: The quote written by Rob Neylan Decor for the client represents the requests of the client in relation to decorating and painting services only. It is not a builder’s survey, and we will not be held liable for any task that is not included in the written quote.
3. Payment Terms: The quote will detail agreed costs for the works as follows:
3.1 Deposit: A deposit may be required prior to works, with the remainder being payable immediately upon completion of those works. All materials are to be paid for in advance of any works, which may form part of a deposit and will be detailed as such as part of the quote.
3.2 Stage Payments: Any agreed stage payments will be detailed in our quotation and will be determined upon the size of the works.
3.3 Day Rate works: If works are carried out on day rate basis our standard day rate covers Monday to Friday during normal working hours. Saturdays, bank holidays and out of hours works are charged at a premium rate. Day rate invoices will show the labour element, materials (paints, wallpapers purchased) and ‘Sundry items’ (Hire charges for any small specialist access equipment or machinery in addition to materials).
3.4 Contract Payments: Full payment will be required 7 days from the invoice date. We will only accept CIS at 20%.
4. Materials: All necessary materials can be provided by us and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. We cannot guarantee any materials provided by the customer. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted.
5. Equipment: Significant access equipment or plant/machinery is to be supplied for our use without cost to us for any works to be undertaken that require them. Any requirements will be outlined and agreed at the quote preparation stage before works commence.
6. Property, Safety & Security while working on site: Careful management of working areas is of paramount importance in the provision of our services to you, and so we stipulate the following to ensure clarity between both parties is clear in that:
6.1. Asbestos: We will not decorate any surface that we have good reason to suspect contains asbestos. The removal of asbestos, if required by the customer, is to be completed by qualified specialist. Works will not be carried out to any areas containing asbestos until it is fully removed.
6.2. Internal/Indoor Works:
6.2.1. It is the responsibility of the client to ensure that all valuable and/or fragile items, pictures and other wall-hangings are removed from the rooms, where works are to be carried out.
6.2.2. Where items cannot be covered or protected, but could easily be removed, we will request that they are also removed before work commences. We cannot be held liable for damage to such items if they are not removed before works commence.
6.2.3. Any items that are unable to be moved from the working areas will be suitably covered but will remain in place at the customer’s own risk.
6.2.4. If the removal and reinstatement of radiators is required, you will be informed during the survey, and it is the customer’s responsibility to ensure that this is completed prior to our agreed start date of works.
6.2.5. Assistance can be provided with the repositioning and/or removal of curtains, blinds, bulky furniture items and white goods, but will incur an additional charge. We reserve the right to decline to move white goods if the condition or position of the plumbing may incur a higher than normal risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk.
6.3. External/Outdoor Works:
6.3.1. During external decoration, we may require access within a lawned or bedded area. Although we will endeavour to be as careful and considerate as possible, the use of access equipment and the process of works may cause some temporary damage to these delicate areas for which we will not be held liable.
6.3.2. We will not be held liable for the placement of third party equipment in the external areas of the property and reserve the right to refuse use of any equipment that we deem to be clearly unsafe.
6.4. Cleaning up: We aim to leave your property in the same standard of cleanliness as we entered it and will clear all post work areas accordingly of any work materials and equipment.
7. Property Accessibility: Access to the property is important for us to carry out works effectively and safely, so will require the following:
7.1. If there are any parking restrictions immediately surrounding the site, we may request the temporary use of the customers driveway or parking space if available while working on site.
7.2. Road closures, pavement licenses if required are to be sort from local authorities and paid for by the client.
7.3. The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
7.4. We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests with the proviso that the financial cost of any loss or damage to tools while left on site may be charged to the client.
8. Standards of Workmanship: As part of our commitment to providing excellent customer service we aim to ensure that we deliver a high standard of service and workmanship, and that the customer is completely satisfied with the works carried out under the terms of the agreement. If you are not satisfied with the standard of work for whatever reason, we will endeavour to remedy the issue. Any grievances should be brought to our attention, by letter or email within 5 days of the completion of works.
9. Delays to works: As some jobs can over run due to reasons beyond our control, we reserve the right to postpone the start date of works, with a minimum of 24 hours of notice. However, we will endeavour to provide as much notice as possible. Should such a delay occur we will do our best to agree an alternative start date as close as possible to the original. In the event of such a delay we would not accept any costs, charges or penalties.
10. Cancellations: The customer named within the accepted quotation or instruction has the right to cancel the works at any time prior to the start date. However, if a cancellation is received less than seven days prior to the start date, the customer will lose their deposit.
11. Payment delays: Payments are to be received in full as per our above terms. Failure to reasonably comply may lead to court proceedings and the engagement of a third party debt collection agency. The administration costs of that agency if required will be borne by the client.